Terms of service

OVERVIEW
Welcome to Humblebee! The terms "we", "us" and "our" refer to Humblebee. Humblebee operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Humblebee is powered by Shopify, which enables us to provide the Services to you.

The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms") describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.

SECTION 1 - ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage.

To use the Services, including accessing or browsing our online stores or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all the information you provide in our stores is correct, current and complete and that you have all rights necessary to provide this information.

You are solely responsible for maintaining the security of your account credentials and for all of your account activity. You may not transfer, sell, assign, or license your account to any other person.

SECTION 2 - OUR PRODUCTS
We have made every effort to provide an accurate representation of our products and services in our online stores. However, please note that colours or product appearance may differ from how they may appear on your screen due to the type of device you use to access the store and your device settings and configuration.

Because our products are handmade in small batches, slight variations in colour, texture and finish are natural and are part of their character rather than defects. We do not warrant that the appearance or quality of any products or services purchased by you will meet your expectations or be exactly the same as depicted or rendered in our online stores.

All descriptions of products are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of any products that we offer to any person, geographic region or jurisdiction, on a case-by-case basis.

SECTION 3 - ORDERS
When you place an order, you are making an offer to purchase. Humblebee reserves the right to accept or decline your order for any reason at its discretion. Your order is not accepted until Humblebee confirms acceptance. We must receive and process your payment before your order is accepted. Please review your order carefully before submitting, as Humblebee may be unable to accommodate cancellation requests after an order is accepted. In the event that we do not accept, make a change to, or cancel an order, we will attempt to notify you by contacting the e-mail, billing address, and/or phone number provided at the time the order was made.

Your purchases are subject to return or exchange solely in accordance with our Refund Policy.

You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or export.

SECTION 4 - PRICES AND BILLING
Prices, discounts and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Unless otherwise expressly stated, posted prices do not include taxes, shipping, handling, customs or import charges.

You agree to provide current, complete and accurate purchase, payment and account information for all purchases made at our stores. You agree to promptly update your account and other information, including your email address and payment details, so that we can complete your transactions and contact you as needed.

You represent and warrant that (i) the payment information you provide is true, correct, and complete, (ii) you are duly authorised to use the chosen payment method for the purchase, (iii) charges incurred by you will be honoured by your payment provider, and (iv) you will pay charges incurred by you at the posted prices, including shipping and handling charges and all applicable taxes, if any.

SECTION 5 - SHIPPING AND DELIVERY
All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers or events outside our control. Once we transfer products to the carrier, title and risk of loss passes to you. Please refer to our Shipping Policy for further details.

SECTION 6 - RELATIONSHIP WITH SHOPIFY
Humblebee is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our store are made directly with Humblebee. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Humblebee, including any injury, damage, or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with Humblebee.

SECTION 7 - PRIVACY POLICY
All personal information we collect through the Services is subject to our Privacy Policy, and certain personal information may be subject to Shopify's Privacy Policy, which can be viewed here. By using the Services, you acknowledge that you have read these privacy policies. Because the Services are hosted by Shopify, Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you.

SECTION 8 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at hello@humblebee.in. Our contact information is posted below:

Humblebee
Email: hello@humblebee.in
Phone: +91 96673 82007
Address: MiCasa, Sector 68, Gurugram, Haryana 122018, India

Last updated: 8 July 2026

Humblebee operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Humblebee is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described here.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. We may collect or process the following categories of personal information, depending on how you interact with the Services:

  • Contact details including your name, billing address, shipping address, phone number, and email address.
  • Payment information including payment card or account details, transaction details, form of payment, and payment confirmation. Payment details are processed by our payment provider and are not stored by us.
  • Account information including your username, password, preferences and settings.
  • Transaction information including the items you view, add to your cart or wishlist, or purchase, return, exchange or cancel, and your past transactions.
  • Communications with us including the information you include when you contact us, for example when sending a customer support enquiry.
  • Device and usage information including information about your device, browser, network connection and IP address, and information about how you interact with the Services, collected through cookies and similar technologies.

How We Collect Your Information

We collect personal information directly from you (for example when you create an account, place an order or contact us); automatically through the Services (for example through cookies and similar technologies); and from service providers and partners who collect or process information on our behalf.

How We Use Your Personal Information

  • Providing the Services. To process your payments, fulfil your orders, manage your account, arrange shipping, facilitate returns and exchanges, remember your preferences, and provide customer support.
  • Marketing and advertising. To send you marketing and promotional communications (where permitted), and to show you relevant advertisements. You can opt out of marketing communications at any time.
  • Security and fraud prevention. To authenticate your account, secure your shopping experience, and detect and prevent fraudulent or unlawful activity.
  • Improving the Services. To understand how customers use our store so we can improve our products and experience.
  • Legal reasons. To comply with applicable law and respond to valid legal process.

How We Disclose Personal Information

In certain circumstances we may disclose your personal information to third parties for legitimate purposes, including: with Shopify and other vendors who perform services on our behalf (such as payment processing, shipping and fulfilment, data storage, analytics and customer support); with marketing partners to help us advertise (where you have not opted out); when you direct or consent to it; and in connection with legal obligations, a business transaction, or to protect our rights and the rights of our customers.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit may be transmitted to and shared with Shopify and third parties that may be located in countries other than where you reside. To learn more about how Shopify uses your personal information, you can visit the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.

Third Party Websites and Links

The Services may link to websites or platforms operated by third parties. We are not responsible for the privacy or security of such sites, and we encourage you to review their policies before providing them with your information.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect personal information from children under the age of majority in their jurisdiction. If you believe a child has provided us with their personal information, please contact us using the details below and we will take steps to delete it.

Security and Retention of Your Information

No security measures are perfect or impenetrable, and we cannot guarantee "perfect security." How long we retain your personal information depends on factors such as whether we need it to provide the Services, maintain your account, comply with legal obligations, or resolve disputes.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights in relation to your personal information: the right to access the information we hold about you; the right to request that we delete it; the right to request that we correct inaccurate information; the right to receive a copy of your information (portability); and the right to opt out of marketing communications. To exercise any of these rights, please contact us using the details below. We will not discriminate against you for exercising these rights, and we may need to verify your identity before responding to your request.

Complaints

If you have a complaint about how we process your personal information, please contact us using the details below. Depending on where you live, you may also have the right to lodge a complaint with your local data protection authority.

International Transfers

We may transfer, store and process your personal information outside the country in which you live, including where our service providers (such as Shopify) operate. Where we do so, we take steps to ensure your information continues to be protected in accordance with this Privacy Policy and applicable law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on this page and update the "Last updated" date above.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your rights, please call +91 96673 82007 or email us at hello@humblebee.in, or write to us at MiCasa, Sector 68, Gurugram, Haryana 122018, India.